Shipping policy
Last updated: May 25, 2025
Thank you for shopping with Vivoura! We’re committed to getting your jewellery to you as smoothly and quickly as possible. Please review our shipping policy below.
📦 Where We Ship
Currently, we ship across India only. We do not offer international shipping at this time.
🚚 Shipping Options & Charges
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Free Shipping: Enjoy Free Shipping on Orders ₹499 & Above
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Shipping Fee: For orders below ₹499, a nominal shipping fee will apply and be calculated at checkout.
⏱ Order Processing Time
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All orders are processed within 1–2 business days (Monday to Saturday).
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Processing time does not include weekends or public holidays.
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You’ll receive an email or WhatsApp confirmation once your order is packed and shipped.
📮 Estimated Delivery Time
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Standard delivery usually takes 5–7 business days after dispatch, depending on your location.
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We work with trusted courier partner ShipRocket to ensure timely and safe delivery.
📍 Tracking Your Order
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You can also check your order status anytime on our Tracking Page.
🚫 Delays & Exceptions
While we aim to deliver on time, delivery timelines may vary due to:
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Remote location pin codes
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Weather or transportation delays
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Peak holiday seasons
If your order is delayed beyond the expected timeframe, please feel free to reach out to our support team.
📬 Incorrect Address
Please make sure your shipping address is accurate before placing the order. We are not responsible for delays or losses caused due to incomplete or incorrect addresses.
🛎 Need Help?
For shipping-related questions or updates, contact us at:
📧 vivouraofficial@gmail.com
📞 8087066548 (Mon–Sat, 10 AM to 6 PM)